Effective Date: 18/03/2025

1. Introduction

Welcome to NOAS PRODUCTS (PVT) LTD. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with us in any other way.

2. Information We Collect

We collect different types of information in order to provide and improve our services, including:

  • Personal Information: Name, email address, phone number, billing address, shipping address, and payment details when you place an order.
  • Non-Personal Information: Browser type, IP address, device information, and cookies to enhance user experience.
  • Transaction Data: Details of products purchased and payment history.
  • Communication Data: Information provided when contacting customer support or subscribing to newsletters.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfil your orders.
  • To improve our products, website, and services.
  • To communicate with you regarding promotions, offers, and company updates.
  • To respond to customer inquiries and provide support.
  • To comply with legal and regulatory obligations.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share your information in the following situations:

  • With third-party service providers assisting in order processing, payment transactions, and delivery services.
  • With legal authorities when required to comply with laws or protect our rights.
  • In case of business transfers, such as mergers or acquisitions, where customer data may be part of the transferred assets.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, track website performance, and improve marketing efforts. You can modify your browser settings to reject cookies, though this may affect website functionality.

6. Data Security

We implement industry-standard security measures to protect your information. However, no data transmission over the internet is entirely secure. We encourage you to take precautions to protect your personal data.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information.
  • Object to processing of your data.
  • Withdraw consent for marketing communications.

To exercise these rights, please contact us at noas@sltnet.lk

8. Returns and Refund Policy

We strive to provide the highest quality snacks. However, we only accept returns and refunds in cases of manufacturing defects. To request a return or refund, customers must:

  • Inform us within three days of receiving the product.
  • Provide proof of the defect (e.g., clear images or video).
  • Return the product in its original packaging.

We do not accept returns or provide refunds for reasons other than manufacturing faults. Our team will review the claim, and if approved, a replacement or refund will be processed accordingly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

10. Contact Us

For any questions regarding this Privacy Policy, you can reach us at:

NOAS PRODUCTS (PVT) LTD
75/8, Sri Jayawardhanapura Hospital Rd, Thalapathpitiya
noas@sltnet.lk
077-9615116 / 011-2882979